Waniya takes the privacy of its customers very seriously and will take all measures to protect your personal information. Whether you register with us or use the site anonymously, the information we collect centers around your name, address, contact number(s), email ID, payment preferences, credit/debit card numbers, bank account details, etc. This information will only be used, at the minimum, for the following
- To fill, process and ship your orders
- Contacting you for customer service and support
- Informing you of promotional offers
- Your browsing experience of the Waniya website
No information will be revealed to any third-party entities for any purposes and your information will solely be used by Waniya
Registered users (who are using cookie-enabled web browsers) will be automatically signed in when they visit our website. Please note that users will be prompted to sign in again after 14 days, when the cookie expires.
By browsing our website, you agree to abide by all our policies, which may be subject to change any time.
Shipping and handling
To return / refund / replace your product the Refund & Exchange policy applies.
After communicating with the customer service representative at +92317-2956790 and emailing at firstname.lastname@example.org , you should send your product to:
A-358 BLOCK J
NORTH NAZIMABAD, KARACHI
You will be responsible for paying the shipping costs for return / refund of your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
By agreeing to use our recommended logistics services you acknowledge that we have no control over the functionality and effectiveness of the shipment and delivery services. We will not be liable, whether directly or otherwise for any delay or failure in delivery of the products. You agree to discharge, without limitation, the Company, its owners, directors, officers, employees, agents, successors, and affiliates from and against any claim or liability arising due to interrupted, erroneous and negligent logistics services.
You may cancel your order any time before the order is processed. We are unable to cater the cancellation request, once the order is processed. Once the order is shipped, you will receive a shipping confirmation that contains tracking information via email. Once a product is shipped, the Return and Exchange Policy will apply. Waniya may cancel orders for any reason. Common reasons includes:
- The item is out of stock
- Pricing errors
Refund and exchanges
- Items purchased at Waniya E-Store can be exchanged from Waniya e-store within 15 days from the date of purchase. Invoice / bill number must be shown at the time of exchange.
- Refund / replacement / return of items can only be entertained only if you receive order with items having manufacturing defect, incorrect size / style or damaged then you can return it to Waniya head office for replacement / return / refund immediately after receiving. Prior to shipping the return to Waniya, you will need to inform us within 48 hours starting from when you received the order by hand, by calling Customer Service Department on +92317-2956790 or emailing at email@example.com for the replacement / return / refund to be processed. If approved, you may ship your item to Waniya for refund / replacement / return.
- All returns will be inspected upon arrival in our warehouse and if we found that the articles are washed, used, damaged or not in original state then we will not consider the item for return / replace / refund / exchange.
- We will not consider the refund / replacement / return if customer sends it without notifying Waniya E-Store by calling and by sending an e-mail to the Customer Services.
- The items should be in their original packing with tags intact for return / replacement / refund / exchange to be processed.
- Customer will have to bear the shipment charges in case of return.
- Sale items cannot be refunded / exchanged / replaced / returned.